Terms of Service

(Last updated on 02 October, 2022)

I Acceptance of terms

Thank you for using Allevia Care. These terms of Service (the "terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of Allevia Care website at https://allevia.care (the "Site") and any related mobile or software applications ("Allevia Care Platform" or "Services"). Allevia Care will treat your use of the Services as acceptance of the Terms from that point onwards.

II Definitions

Customer "Customer" or "You" or "Your" refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to "Allevia Content Management System" to manage claimed business listings or otherwise. Content "Content" will include but not limited to reviews, images, photos, audio, video, location data and all other forms of information or data. "Your content" or "Customer Content" means content that you upload, share or transmit to, through or in connection with the Services such as image, photos, messages, chat communication, video conferencing, profile information or any other materials that you publicly display or displayed in your account profile. "Allevia Care Content" means content that Allevia Care creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. "Third Party Content" means content that comes from parties other than Allevia Care or its Customers and is available on the Services. Merchant(s) "Merchant" means the Establishment(s) listed on Allevia Care Platform and offering its services to the Customers Establishment(s). "Establishment(s)" means Clinic or Hospital listed on Allevia Care Platform by merchant(s). Booking Fee(s) or Convenience Fee(s) or Service Charge(s) means charges levied on You for using our Services.

III Eligibility to use the services

  • You hereby represent and warrant that you are at least eighteen(18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations,representations, and warranties set forth in these Terms.
  • Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services.

IV Changes to the terms

Allevia Care may amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Allevia Care Platform after any such amendment or change in Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

V Provision of the services being offered by Allevia Care Platform

  1. Allevia Care provides Services for making appointments from different Establishment(s) offered by Merchant(s). Allevia Care is constantly evolving in order to provide the best possible experience and information to its Customers. As a result, these Services may change or upgraded to better suit our Customer(s) as subjected to section IV. Allevia Care reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
  2. Allevia Care also provides a platform wherein medical personnel can use our platform for work. Allevia Care has full rights in removing medical personnel from our platform if it sees that their quality of service provided is below par.
  3. We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Allevia Care may send information including but not limited only to images,text audio to you in the form of (but not limited to) push notifications or email or sms. You may be required to install certain upgrades or updates to continue using our Services. Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
  4. You acknowledge and agree that if Allevia Care disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is associated with your account.
  5. Allevia Care is not responsible for Consultation Fee(s) available in Allevia Care Platform. The amount (Consultation Fee(s)) is solely the responsibility of the Merchant(s) who owns the Establishment(s). They have the right to make amends or changes to any information including but not limited to consultation fee(s), related to the Establishment(s) they own.
  6. By using Allevia Care Platform you agree to the following disclaimers:
    1. a) The content on these Services is for informational purposes only. Allevia Care disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. Allevia Care reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of Allevia Care.
    2. b) Allevia Care Platform reserves the right to charge a Convenience fee/Booking fee from Customer, in respect of any product, services or any other aspect of Allevia Care Platform anytime in the future.
    3. c) Allevia Care may from time to time introduce referral and/or incentive and/or promotions based programs for Customers. These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the Allevia Care Platform terms. Further, Allevia Care reserves the right to terminate/suspend the Customer's account and/or credits/points earned and/or participation of the Customer in the Program if Allevia Care determines in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or Allevia Care Platform terms or has engaged in activities which are fraudulent/unlawful in nature. Furthermore, Allevia Care reserves the right to modify, cancel and discontinue its Program without notice to the Customer.
    4. d) Allevia Care may charge Convenience Fee(s) / Service Charge(s) for Customers using Allevia Care Platform / Services. Fees may change from time to time without prior notice. By using Allevia care Platform/ Services, you agree to the amends/changes to these Terms.

VI Restrictions on Use

  1. Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content or engage in any activity that, in other sole discretion that :
    • a) Violate our Guidelines and Policies;
    • b) Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, trade secret, or any other intellectual property or proprietary rights;
    • c) Attempts to impersonate another person or entity;
    • d) Disguises or attempts to disguise the origin of your Content, including but not limited to by:
      • (i) submitting Your Content under a false name or false pretenses; or
      • (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;
    • e) Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
    • f) Access or uses the account of another customer without permission;
    • g. Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software.
    • h. "Hacks" or accesses without permission of our proprietary or confidential records, records of another Customer, or those of anyone else;
    • i. Is posted by a bot;
  2. You acknowledge that Allevia Care has no obligation to monitor you - or anyone else's - access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes).
  3. You hereby agree and ensure that Allevia Care Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central or local Government.
  4. Any Content uploaded by You shall be subject to relevant laws of India and may be disabled, or and may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, Allevia Care will have full rights to take appropriate recourse.

VII Cancellation and Refund Policy

To provide best experience to Customer(s) and Merchant(s), for
1. Medical appointments booked which are canceled 2 hours prior the appointment date time may be fully refunded. After which no refund shall be issued. The refund may or may not be made via payment method used at the time of booking. Other payment methods may be used for refund.
2. Futsal bookings which are canceled 4 hours prior the appointment date time may be fully refunded. After which no refund shall be issued. The refund may or may not be made via payment method used at the time of booking. Other payment methods may be used for refund.
3. Any other bookings which are canceled 4 hours prior the appointment date time may be fully refunded. After which no refund shall be issued. The refund may or may not be made via payment method used at the time of booking. Other payment methods may be used for refund.